How it works

How do you qualify for compensation?

  • Your flight must have landed 3 or more hours late

    Delayed 3 hours or more

    Your flight must have landed 3 or more hours late.

  • Your flight needs to be within the last 6 years.

    Flights valid within the last 6 years

    Your flight needs to be within the last 6 years.

  • Your flight should have departed from an airport within the EU, if it was not an EU based airline.

    Departing from the EU/UK Airports

    Your flight should have departed from an airport within the EU, if it was not an EU based airline.

  • On any EU based airline

    European Regulation EC 261/2004

    On any EU based Airline, all delayed and cancelled flights are eligible, worlwide.

What compensation can I expect?

If your flight was delayed, cancelled or overbooked, your compensation size depends on your travel distance.

 
1 person €600
2 people €1200
3 people €1200
4 people €1200
5 people €1200
6 people €1200
 

When are you not entitled to compensation?


You are not entitled to compensation when a flight is disrupted due to force majeure or for reasons outside of the airline's control. Examples include:

 

Unsuitable
weather
conditions

Airport
operations
disruptions

Acts of
terrorism or
military actions

Natural
Disasters

Trade union
strikes

Airplane
manufacturing
flaws

 

Do you have
more questions?